Shipping - Delivery

All orders are shipped from Turkey through DHL Express with full insurance. We are happy to work with a well know shipping company and that our customers receive their orders in only few days with full insurance.

DHL Express uses special wood boxes and foam fillings therefore packages are more resistant and lighter comparing to other cargo companies.

Generally, you can see estimated arrival date below:

Domestic (Turkey) 1 – 3 days

Europe 2 – 4 days

United Kingdom 2 – 4 days

USA / Canada 4 – 6 days

Australia / New Zealand 5 – 7 days

South America 5 – 7 days

Rest of the World 5 – 7 days

Shipping costs are depend on your location, quantity of item, height – diameter of order(s). You can see for each item’s shipping cost on own page for different locations.

Yes, you can change your delivery address before your item(s) delivered to DHL Express. The new address can be different city or state but must be in same country. For change your address send email to hello@quartzceramics.com

Yes, each order is shipped by DHL Express and we will inform your tracking number immediately after your order is shipped.

We will send you an email notification when your package has shipped that will include tracking information.

Because that our products are fragile, we ship all the orders with full insurance and take the full responsibility for the damage item. We will replace your product(s) as soon as possible. Please send the photograph of your broken product as an e-mail within 7 days. We will replace your broken product(s) without any extra cost.

DHL Express arranges the boxes according to items size. The important thing here is that you receive the items safely. For example, small items can be safely packed in one box whereas packing big items in size can be risky in same box. For more information please send email to us hello@quartzceramics.com.

Your purchased items are shipped all together even though items production time might be different.

Yes, of course we can do this. It is enough for us that you just tell at which address and when the product is going to be delivered, in advance. It is very easy for us to send gifts to your family members or friends for special days.

Quartz Ceramics packages insured directly by the DHL Express.

Shipping charges will be added to your order and displayed in the total cost of your order. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country. During “Free Shipping” your order will be shipped without a shipping fee.

Free shipping includes for $ 1.000 USD or more payment for single piece purchase, different pieces or more than one from same item in total more than $ 1.000 USD. In this process, you will not pay any cost of shipment.

All applicable customs fees, taxes and duties are the sole responsibility of Quartz Ceramics. Buyer is NOT responsible for any customs fees (import tax, country tax, state tax or any other tax). Quartz Ceramics send your item(s) Delivered Duty Paid – DDP. Before pay final payment, you will see customs fees for your country. You will pay customs fees to us and we will send your item(s) Delivered Duty Paid. In this process, you will receive your item(s) door to door and we will arrange customs regulations on behalf of you.

We are unable to ship your purchases during national and religious holidays of Turkey. If you do purchase during national and religious holidays of Turkey, shipping is made after the holidays.